Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. 

To start a return, you can contact us at customercare@macpaper.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) or close-out items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@macpaper.com.

RETURNS:
Freight Claims--Merchandise is shipped in good condition. If the outside shipping contained arrives damaged, refuse delivery for that reason if possible. If not, take pictures of the unopened damaged container so we can file a claim with the carrier.
Order Problems--Notify us immediately if there is a problem with your order. We will provide an authorization and return address as necessary. If the error is ours, you will not be charged for return shipping. If the error is yours, you pay for all shipping charges. Non-defective products that are not the result of our order error will incur a 20% restocking charge.
Close-out items, or custom products made to specified dimensions or special ordered cannot be returned for credit or exchange.
All returns must be authorized. Credit will be after we receive and examine your return. We can not issue credit for unauthorized returns.
No returns can be approved after 30 days from receipt of order.

ORDER CANCELLATIONS and CHANGES:
Orders are normally processed within an hour or two after we receive them. Cancelling or changing your order after this can be difficult, or even impossible.

Thank You!

We Sincerely Appreciate Your Business!